Frequently Asked Questions

• How can I contact you?
   
  By Phone
  
  You can reach us by phone, Mon-Fri 8 am to 5 pm CST, toll free at (866) 250-3676. When you do call us, you will speak to a live person immediately. No waiting on hold or pressing buttons to reach someone.
  
  By Email
  
  Use our Online Contact Form to email us.
  
  By Postal Mail
  
  Pro Golf Shirts
  1726-D General George Patton Drive
  Brentwood, TN 37027
  
• How long does it take to get my order?
   
  If you select one of our stock designs, within 2 business days you will receive an email with a virtual embroidery sample. If you send us your logo to be set-up, it may take up to 3 business days. After you approve it, your order will ship from our warehouse in Nashville, TN in about 7-10 days.
• I need help ordering online.
   
  Please call us during normal business hours, and we will be glad to walk you through it.
• Can I send you my logo to embroider?
   
  Yes, please do!
  
  Prices quoted on ProGolfShirts.com includes 1 standard size embroidery, whether it is your design, or one of ours. There is a one-time setup fee for us to “digitize” your logo for embroidery, which runs $50 for most standard sizes. The digitizing and application includes up to 10000 stitches. There will be an additional charge if your design is larger than that. If you want a quote, please click here to send us your design.
• Do you offer screen printing?
   
  Pro Golf Shirts only offers embroidery at this time.
• Do you have a printed catalog you can mail me?
   
  No. We are constantly changing our product offering as new items become available. To continue to offer you the latest brand name products we only offer these online.
• Can I order a product sample?
   
  Yes you may, and we encourage you to do so. You will be billed at the 4 piece price, +$10 handling fee. If this is returned within 10 days you will receive full credit toward your order, but you are responsible for return shipping. Product samples do not include embroidery.
• Can I get an embroidery sample?
   
  You will receive a virtual sample after you place your order.
• How do you handle returns?
   
  We guarantee the quality of our product and embroidery. Once a product is customized for you, returns are only accepted if there is a quality issue. When you get your virtual embroidery sample, PLEASE VERIFY THAT IT LOOKS AS YOU WANT IT, AND THAT IT IS SPELLED CORRECTLY. If you approve artwork that is incorrect, we are not responsible. If you should have a quality issue, please contact us for prompt repair or replacement.
• I need more space for lettering than you have available. Can I put in more?
   
  We have allowed the maximum number of characters, without making the lettering too small. We have limited space in each design, and if we further reduce the size of the lettering, it will become difficult to sew and to read.
• What if I want additional embroidery?
   
  Our prices include 1 location embroidery. If you want embroidery in more than 1 location (a sponsors name, for example) we will be happy to do this at an additional charge. Please call us to discuss your needs.
• What size are your designs?
   
  Most designs are between 3” and 4” wide. When you place your order, the logo application section the order process will list the height and width of the design you choose.
• Can you embroider other items besides shirts?
   
  Of course, but we only embroider items we sell. If you are looking for towels, bags, or other items you may not see on the web site, call us.