New Accounts

If this is your first time ordering from Image Connection, please understand that we only do business with established accounts, and may require additional information from you. ALL OF THE INFORMATION YOU PROVIDE MUST BE ACCURATE AND VERIFIABLE.

Most new accounts other than government agencies will be required to pay by credit card. If you wish to establish open terms after your account is opened, please contact us for a credit application.

Because many of the products we provide are customized in some fashion, we take care to ensure that all of our information is correct. We will ask you to approve all embroidery or printing in advance. Any artwork you upload on our site must be verified by us before it can be used in decoration. If you do not respond in a timely fashion, will cause your order to be delayed.

If you represent a new location for an existing account or group, please call customer service to get your proper log-in information.

Current Accounts

After you log-in, all of your artwork from past orders should be available online for you to select for current and future orders. This will help insure the accuracy of all of your decorating services. If your company has multiple locations, there may be artwork specific to your location as well as logos available to all locations in your company. If you don't find the design you are looking for please let us know immediately.

If you are entitled to corporate discounts, this pricing will be displayed as well as any contract pricing for your program.

Since this system is new for us, your order history will be available online for all orders placed going forward on this system.

Artwork Creation & Editing

Most of our customers provide the artwork for our decorating services, but we can provide art services for the creating or editing of designs as needed. We charge $50.00per hour for this service, with a 1/2 hour minimum or $25.

Shipping Services

If you have special shipping instructions, such as shipping an order to multiple locations or individuals, of special packaging requirements please let us know when your order is placed so we can plan accordingly. There is a charge for these extra services, and we can give you a quote based on your specific requirements.

We only ship domestically.

Returns

Please call for authorization before you attempt any return. Most non-decorated garments that have not been worn or laundered, and are still in a resalable condition with all tags and packaging can be returned within 20 days of receipt. Some items may be subject to a restocking charge. After 20 days, returns will be accepted at our discretion.

Garments which are embroidered or otherwise customized are not returnable unless there is a quality issue, or if there is an error on our part which caused you to receive the wrong garment. Please be sure you are ordering the correct garment in the correct size before ordering.

Quality issues will be addressed promptly with the repair or replacement of the defective garment. Damage caused by accident, abuse, normal wear, or improper sizing is the responsibility of the customer.