Frequently Asked Questions
You have questions and we are here to help! Here you can read through some of our more frequently asked questions.
How can I contact you?
You can reach us by phone, Mon-Fri 8 am to 5 pm CST, toll free at (866) 250-3676. When you do call us, you will speak to a live person immediately. No waiting on hold or pressing buttons to reach someone.
Use our Online Contact Form to email us.
You can reach us by mail at:
Pro Golf Shirts
7117 Crossroads Blvd.
Brentwood, TN 37027
How much is shipping?
Free. Ground shipping is always included in the price you are quoted on ProGolfShirts.com for all domestic US locations. Most orders are sent via UPS, but some shipments may be sent via the US postal service, especially to places like Alaska or US territories. If you require expedited shipping, you may use your UPS or FedEx account, or we can charge you the difference in the shipping cost between ground and expedited rates.
How long does it take for my order?
Our standard lead time for shipping is 7-10 days. Other companies call this their "rush embroidery service". Need embroidered shirts in a rush? Try our industry leading "Sew Fast" service. Your ourder will ship in 24 hours to 48 hours. Most orders ship the same day if ordered before noon.
I need help ordering online.
Please call us at 888-309-5207 during normal business hours, and we will be glad to walk you through it.
Do you have a printed catalog you can mail me?
No. We are constantly changing our product offering as new items become available. To continue to offer you the latest brand name products, we only offer these online.
Yes you may order samples, and we encourage you to do so. You will be billed at the 4 piece price, +$12 shipping for the first brand you order, up to 3 shirts per brand. Shipping on sample shirts from additional brands are billed at $10 for the second brand and $8 for the third and all additional brands. These are stocked and ship from separate warehouses.
If the samples are returned within 20 days you will receive full credit for the product charge toward your order but not the shipping charges. You are also responsible for return shipping charges. Returned items must not be previously worn or laundered. Product samples do not include embroidery. If you would like to order samples you can click on the "Samples" tab on the product page or call us at 866-250-3676.
Sample orders are processed separately from a regular embroidered order. If you wish to place a regular order in addition to your sample order you will have to place that as a separate order.
How do you handle returns?
We guarantee the quality of our product and embroidery. Once a product is customized for you, returns are only accepted if there is a quality issue. When you get your digital photo or virtual embroidery sample, PLEASE VERIFY THAT IT LOOKS AS YOU WANT IT TO, AND THAT IT IS SPELLED CORRECTLY. If you approve artwork that is incorrect, we are not responsible. If you should have a quality issue, please contact us for prompt repair or replacement.
I've seen other shirts in the same brand, but you don't offer them on your website. Are they available?
Maybe. Many of these brands offer both retail and corporate apparel lines. Some manufacturers will give us access to both, but usually require a minimum order. If you have a particular golf shirt you would like to order, call us with the details and we'll let you know if it is available.
I just got my order, and everyone loves these shirts. Can I get the same price if I order more?
We get this question often. If you re-order within 30 days, you will get the lesser price of either the quantity price on the re-order, or the price you paid on your first order. We still, however, have a 4-piece minimum. No, we do not combine the orders to give you a quantity price.